GENERAL TERMS AND CONDITIONS

1. Scope of application

The following terms and conditions apply for all orders by consumers and businesses via our online shop.

A consumer is any natural person who concludes a legal transaction for purposes that can largly neither be attributed to its commercial nor to its independent professional activity. An entrepreneur is a natural person or a legal entity or a joint partnership with legal capacity who, when entering into legal transactions, acts within the scope of their commercial business activities or independent professional activity.

These GTC shall also apply to business clients in respect of all future relationships without us having to refer to these again. Should the entrepreneur use conflicting or supplementary General Terms and Conditions we hereby reject their validity; they only become part of the contract with our prior explicit agreement.

2. Contracting parties, contract conclusion, online dispute resolution

The purchase contract is concluded with VENEX EUROPE GmbH.

Setting the products into the online shop we submit a firm offer on the contract conclusion for these articles. Initially you can place our products in the shopping cart with no obligation to purchase and you can correct your entries any time before sending your binding order by using the proofing tools during the ordering process. The contract is concluded when you accept the offer of the products in the shopping cart by clicking the order button. Immediately after sending the order you will receive a receipt by e-mail.

A binding contract can also be formed beforehand as follows:

  • In case you choose credit card payment, the contract is concluded at the time the credit card is charged.
  • In case you choose the payment method PayPal, the contract comes into effect at the time your payment instruction to PayPal is confirmed.
  • In case you choose the payment method IMMEDIATE transfer, the contract comes into effect at the time your payment instruction to “SOFORT GmbH” is confirmed.

The languages available for concluding a contract are German and English.

We save the contract text and send you the order data and our GTC via e-mail. Further to that, you can view and download the terms and conditions on this page here at any time. Past orders can be viewed in our customer login.

Online Dispute Resolution in accordance with article 14, section 1 ODR-VO: The European Commission provides a platform for online dispute resolution which you find on http://ec.europa.eu/consumers/odr/ finden.

3. Delivery conditions

The product price quoted will be invoiced plus forwarding costs. You will learn more on the forwarding costs with the offers.

We only deliver through dispatching. Unfortunately, personal collection is not possible.

4. Payment

In our shop the following payment methods are possible:

Credit card
Your credit card will be charged with closing of the order.

Paypal
You pay the invoice amount via the online provider Paypal. You must be generally registered there or you have to register, you must legitimize with your login data and confirm your payment instruction to us (except possibly using a guest access). You will get more information during the ordering process.

Invoice

IMMEDIATE transfer („SOFORT Überweisung“)
We also offer IMMEDIATE transfer. In that case we get the credit transfer directly. This accelerates the entire order process. All you need is the account number, bank code, PIN and TAN. The payment form of SOFORT GmbH – which is not accessible to vendors – automatically provides IMMEDIATE transfer and generates a real time transfer in your online bank account. The purchase amount is thus instantly and directly transferred to the bank account of the vendor. When choosing the payment method “SOFORT”, a pre-filled form opens at the end of the ordering process. This already contains our bank account. On top of that, the form already displays the transfer amount and the payment reference. You have to choose the country where you have your online banking account and enter the bank code. Then enter the same data as when registering for online banking (account number and PIN). Confirm your order by entering the TAN. You will receive confirmation of your transaction immediately. Basically, every Internet user can use „SOFORT-Überweisung“ as a payment method when disposing of an unlocked online banking account with PIN/TAN procedure. Please note that a few banks do not provide “SOFORT-Überweisung” yet. For more information whether your bank supports this service please contact: https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/
More information about our payment methods:
http://www.regenerationforyou.eu/shop/index.php/Zahlungsarten

5. Right of revocation

Consumers are entitled to the legal right of revocation as described in the revocation instruction. Entrepreneurs are not granted a voluntary right of revocation.

6. Reservation of proprietary rights

The goods will remain our property until full payment.

For entrepreneurs the following additionally applies: We reserve the right to retain title of the goods until full settlement of all claims from an ongoing business relationship. You may resell the reserved goods in the ordinary course of business; regardless of a connection or mixing of the retention goods with a new matter, you assign to us in advance any claims arising with this resale to the invoiced amount, and we accept this assignment. You remain entitled for collecting the claims; we may, however, also collect receivables ourselves insofar as you fail to meet your payment obligations.

7. Warranty and guarantees

Unless hereinafter expressly agreed otherwise, the statutory warranty rights apply.

For consumers the limitation period for warranty claims for used goods is one year from date of delivery.

For entrepreneurs the limitation period for warranty claims is one year from transfer of risk; the statutory rights of recourse according to § 478 BGB remain unaffected.

The agreement with entrepreneurs on the quality of the goods only relates to our own specifications and the product descriptions of the manufacturers involved in the contract; we do not assume any liability for public statements by the manufacturer or other promotional statements.

In case the delivered goods are defective, we provide warranty at our option, either by removing the defect or by delivering a faultless item (substitute delivery).

The foregoing limitations and reductions of time limits do not apply to claims due to damage caused by us, our legal representatives or agents

  • with injury of life, the body or the health
  • with grossly negligent breach of duty or fraudulent intent
  • with breach of essential contractual obligations the fulfilment of which enables a correct execution of the contract and in the compliance of which the signatory can regularly put trust (cardinal obligations)
  • as a part of a warranty promise if agreed
  • insofar as the scope of application of the product liability law is opened.

You will find information on probable additional guarantees and their detailed conditions with the product and on special info pages in our online shop.

8. Liability

For claims due to damage caused by us, our legal representatives or agents we are unlimitedly liable.

  • with injury of life, the body or the health
  • with grossly negligent breach of duty or fraudulent intent
  • in case of warranty promise, if agreed
  • insofar as the scope of application of the product liability law is opened.

In case of breach of essential contractual obligations the fulfilment of which enables a correct execution of the contract and in the compliance of which the signatory can regularly put trust (cardinal obligations) caused by slight negligence of us, our legal representatives or agents, liability is limited to the foreseeable damage upon contract conclusion.

Apart from that claims for damages are excluded.

9. Final provisions

If you are an entrepreneur, German law applies, excluding the UN commercial law.

If you are a merchant according to the Commercial Code, a legal entity of public law or special public fund, the exclusive jurisdiction for any disputes arising from contractual relationships between us and you is our registered office.